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Refund and Exchange Policy

Last Updated: 28/06/2025

At SHAHID ALAM FOODS, we strive to offer a high-quality shopping experience and premium spicy products. We understand that sometimes things don’t go as planned, so we want to ensure you're fully informed about our refund and exchange policy.

1. General Policy

Due to the nature of our products (spicy food and ingredients), we generally do not accept returns. However, your satisfaction is important to us, and we want to ensure that you are happy with your purchase. If you experience an issue with your order, we will do our best to resolve it quickly and fairly.

2. Refunds

We only offer refunds under the following circumstances:

a. Damaged or Defective Products

If your order arrives damaged or the product is defective (e.g., broken packaging or spoiled items), please contact us within 7 days of receiving your order. We may ask for photos of the damaged items or packaging to process your claim.

b. Incorrect Orders

If you received the wrong item(s) or an incomplete order, please contact us within 7 days of delivery. We will arrange for a replacement or issue a refund.

c. Refund Process

Once we approve a refund request, the refund will be processed to your original payment method within 5-7 business days. If you paid via credit card or PayPal, please note that it may take a few extra days for the refund to appear in your account due to processing times.

3. Exchanges

We understand that sometimes preferences change or items may not meet expectations. Our policy for exchanges is as follows:

a. Exchange Eligibility

  • We do not accept exchanges for products simply because they are too spicy or not to your liking. Please read all product descriptions carefully before purchasing.
  • We may consider exchanges for items that are defective, damaged, or incorrect (wrong flavor, size, or variant) if you contact us within 7 days of receiving the order.

b. Exchange Process

If your item is eligible for an exchange, we will either send you a replacement or issue a store credit depending on availability. We may ask you to return the original item, and we will cover the return shipping costs in such cases.

4. Non-Refundable and Non-Exchangeable Items

  • Opened food products: Once the product has been opened or consumed, we cannot accept a return or exchange.
  • Perishable items: Products that require refrigeration or have expiration dates cannot be returned or exchanged.
  • Gift cards and sale items: Gift cards and discounted items are not eligible for refunds or exchanges.
  • Spicy products: Due to the unique nature of our spicy products (hot sauces, powders, extracts), we cannot accept returns based on taste preferences or if the item is too spicy for your liking.

5. How to Request a Refund or Exchange

  1. Contact Us: Reach out to our customer service team at shahidalamfoods3322@gmail.com or call us at 0321-2891605 within 7 days of receiving your order. Include:
    • Order number
    • Photos of the item(s) (if damaged or defective)
    • Description of the issue
  2. Review: Our customer service team will review your request and respond within 2-3 business days with next steps.
  3. Return the Item (if required): If asked to return the item, we will provide a prepaid return shipping label. The product must be returned in original condition and packaging.

6. Shipping Costs for Returns and Exchanges

  • Damaged, defective, or incorrect orders: We cover return shipping costs.
  • Other returns/exchanges: Customers are responsible for return shipping costs.

7. Changes to This Policy

We reserve the right to modify this Refund and Exchange Policy at any time. Significant changes will be notified by updating the "Last Updated" date. Please review this policy periodically.

8. Contact Us

If you have any questions or need assistance, please contact us at:

SHAHID ALAM FOODS
Email: shahidalamfoods3322@gmail.com
Phone: 0321-2891605